Please read these terms carefully before using Cooper. By accessing or using our service, you agree to be bound by these terms.
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Highside Real Estate, LLC, a Texas limited liability company ("Company," "we," "us," or "our"), governing your access to and use of the Cooper AI concierge platform, including any associated software, services, websites, and applications (collectively, the "Service").
By creating an account, accessing, or using the Service, you represent that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.
We reserve the right to update or modify these Terms at any time. We will provide notice of material changes by posting updated Terms on our website and, where practicable, notifying you by email. Your continued use of the Service after such notice constitutes acceptance of the updated Terms.
Cooper is an AI-powered personal concierge platform that provides dedicated AI agents to business clients. The Service enables users to interact with a personalized AI agent via email, Telegram messaging, and web-based chat interfaces. Cooper agents assist with tasks including but not limited to:
All agent responses are generated using artificial intelligence and are subject to the limitations described in Section 10 below. The Service is operated by Highside Real Estate, LLC under the Cooper brand. Service may be accessed at meetcooper.ai, meetcooper.com, or such other URLs as we may designate.
You must be at least 18 years of age and have the legal capacity to enter into binding contracts under applicable law to use the Service. By using the Service, you represent and warrant that you meet these requirements.
The Service is intended for business and professional use. By registering, you represent that you are using the Service for lawful business purposes and not for personal, household, or consumer purposes unrelated to business activities.
Access to the Service requires an approved application. We review each application individually and reserve the right to accept or decline any application at our sole discretion. Upon approval, you will receive account credentials and onboarding instructions.
You agree to provide accurate, current, and complete information during the registration process and to keep your account information up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately at [email protected] of any unauthorized use of your account.
Each subscription is for a single user. You may not share your account credentials with others or allow multiple individuals to use a single account unless you have purchased a plan that expressly permits multi-user access.
We offer a seven (7) day free trial of the Service to new users ("Trial Period"). During the Trial Period:
We may, at our discretion, offer extended trial periods or promotional trial access via referral codes or promotional links. The terms of any such extended trial will be communicated at the time of offer.
Following the Trial Period, continued access to the Service requires a paid subscription. We currently offer the following plans (pricing subject to change with advance notice to subscribers):
All pricing is in U.S. dollars. We reserve the right to modify pricing with at least thirty (30) days' notice to active subscribers. Price changes will not affect your current billing cycle.
Subscriptions are billed on a monthly or annual basis, as selected at signup. Payment is processed by our third-party payment processor (Stripe). By providing payment information, you authorize us to charge your payment method for the applicable subscription fees on the billing cycle you selected.
All fees are non-refundable except as expressly provided in these Terms or as required by applicable law. If a payment fails, we may suspend access to the Service until payment is resolved. We will attempt to notify you of failed payments via the email address on your account.
Annual subscriptions are billed in full at the beginning of each annual period. Annual subscriptions may be cancelled before the next renewal date to avoid future charges. We do not provide pro-rated refunds for early cancellation of annual plans except at our sole discretion or as required by applicable law.
We may offer a referral program from time to time. If you refer a qualifying new user who subscribes to a paid plan, you may receive one (1) month of free service as described in the program terms communicated at the time. Referral credits are non-transferable and have no cash value. We reserve the right to modify or discontinue the referral program at any time.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to use the Service:
We reserve the right to investigate and take appropriate action, including terminating your account, for any violations of this policy or any other conduct we determine to be harmful, disruptive, or contrary to the spirit of the Service.
In the course of providing the Service, we collect information including your name, email address, conversation history with your AI agent, usage data, and any other information you choose to provide. Full details of our data practices are described in our Privacy Policy, which is incorporated into these Terms by reference.
We use your data to provide, operate, and improve the Service; to personalize your AI agent experience; to communicate with you about your account; and as otherwise described in our Privacy Policy. We do not sell your personal data to third parties.
The Service uses third-party artificial intelligence infrastructure, including Anthropic's Claude language models, to process your requests and generate agent responses. By using the Service, you acknowledge and consent to your inputs being processed by these AI systems as necessary to deliver the Service. We have implemented appropriate data handling agreements with our AI providers. Your data is not used to train or improve third-party AI models beyond the scope of delivering the Service to you.
Your conversation history with your AI agent is retained to enable the agent to maintain context, learn your preferences, and improve the quality of assistance over time. This memory is specific to your account and is not shared with other users. You may request deletion of your conversation history at any time by contacting us at [email protected].
You retain ownership of the content and information you provide to the Service ("User Content"). By submitting User Content, you grant us a limited, non-exclusive license to process, store, and use your User Content solely to provide the Service to you. We will not use your User Content for any purpose beyond delivering the Service without your explicit consent.
The Service, including its underlying technology, design, software, trade names, trademarks, and content (excluding User Content) are owned by or licensed to Highside Real Estate, LLC and are protected by applicable intellectual property laws. You may not use, copy, reproduce, or distribute any portion of the Service without our prior written permission.
Content generated by your Cooper agent in response to your requests ("Outputs") is provided to you for your use. To the extent permissible under applicable law, we assign to you any rights we may hold in Outputs generated specifically in response to your requests. You acknowledge that similar or identical outputs may be generated for other users and that we make no warranty of uniqueness.
If you provide us with suggestions, ideas, improvements, or other feedback about the Service, you grant us a perpetual, irrevocable, royalty-free license to use such feedback for any purpose without obligation to you.
You may cancel your subscription and terminate your account at any time by sending a cancellation request to [email protected]. Cancellation will take effect at the end of your current billing period, and you will retain access to the Service through that date. We do not provide pro-rated refunds for partial billing periods unless required by law.
We reserve the right to suspend or terminate your account and access to the Service at any time, with or without cause, and with or without notice, including if we believe you have violated these Terms, engaged in fraudulent or harmful conduct, or for any other reason at our sole discretion. In the event of termination for cause, no refund will be issued.
Upon termination, your right to use the Service immediately ceases. We may retain your data for a period following termination in accordance with our Privacy Policy and legal obligations. Sections of these Terms that by their nature should survive termination (including Sections 8, 10, 11, 12, and 13) will survive.
Specifically, you acknowledge and agree that:
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, HIGHSIDE REAL ESTATE, LLC AND ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, REGARDLESS OF THE FORM OF ACTION, SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO US FOR THE SERVICE IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
You agree to indemnify, defend, and hold harmless Highside Real Estate, LLC and its members, managers, officers, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or the rights of any third party; or (d) any User Content you submit to the Service.
These Terms and any disputes arising under them shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions.
Any legal action or proceeding arising out of or related to these Terms or the Service shall be brought exclusively in the state or federal courts located in Travis County, Texas, and you hereby consent to the personal jurisdiction and venue of such courts.
You agree that any claim or cause of action arising from these Terms or the Service must be brought within one (1) year after the claim or cause of action arose, or it shall be forever barred.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THAT ANY DEFECTS WILL BE CORRECTED OR THAT THE SERVICE WILL MEET YOUR REQUIREMENTS.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede all prior and contemporaneous agreements, representations, and understandings.
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.
We will not be liable for any failure or delay in performance resulting from causes outside our reasonable control, including acts of God, natural disasters, pandemics, government actions, or failures of third-party services.
If you have any questions about these Terms of Service, please contact us:
Last updated: April 2026. These Terms are effective as of April 1, 2026. Prior versions are available upon request.